To effectively protect the privacy rights of acbuy users and optimize the user experience, we have updated this \"acbuy User Privacy Policy (Revised Edition)\" in accordance with current laws, regulations and policies to explain in detail acbuy's policies and measures for obtaining, managing and protecting users' personal information. This privacy policy applies to all services provided by acbuy to you, regardless of whether you obtain acbuy services through computer equipment, mobile terminals or other devices.
If you have any questions about this privacy policy or related matters, you can contact us at any time through various means such as visiting the acbuy online customer service system, the official acbuy service account or calling our customer service hotline.
1. What information will we collect from you?
2. How will we use your information?
3. With whom will we share your information?
4. How will we protect your information?
5. How long will we retain your information?
6. How can you exercise your rights regarding your information?
7. Dispute resolution/How to contact us?
8. How will we notify you of changes to the policy?
Under normal circumstances, you can visit our company on the Internet without telling us who you are or providing any personal information about you. However, to facilitate your enjoyment of our services, you can choose to provide us with the following relevant information in various situations.
1) Information you provide to us.
When you register an acbuy account, we will save the basic information you provide: email address and password. If you wish, when you use our services, you can provide more information in your profile, including: name, gender, photo, birthday, contact phone number, country/region, education level and work experience.
2) Actions you perform.
When you use our services, we will automatically collect some data to make these services better meet your needs. Such data includes:
· What you search for
· Goods/stores you visit
· Date, time stamp and your communication with customer service.
· Videos you watch
· Advertisements you click or tap
· Your location information
· Device information
· IP address and cookie data
We or our partners use your information to provide and improve services, and provide you with a website or mobile application with a personalized experience, including:
1) Contact you regarding your account
· Enter into a contract with you, and provide you with our services, comply with our legal obligations, protect your important interests, or use it as required by the public interest to make our services more extensive.
· Provide payment processing and account management, operate, measure and improve our services, and maintain the security, stability and operability of our services.
· Contact you regarding your account through email, phone, SMS/text message, mail and push notifications on mobile devices to resolve account issues, handle disputes, collect fees or arrears, or other necessary actions to provide you with customer service.
· Detect, prevent, reduce and investigate fraud, security vulnerabilities or potential prohibited or illegal activities.
· Implement our membership contract, this privacy notice or other policies, and provide other services in the manner you requested when we collected the information.
2) While maintaining your rights and freedoms, we will use your personal data to pursue our legitimate interests.
We have implemented measures to balance our interests and your rights, including:
· Improve our services, such as reviewing data related to pages where members encounter pauses or conflicts, so that we can identify and solve problems and provide you with a better experience.
· Customize, evaluate and improve on-site advertising according to your advertising customization preferences.
· Provide targeted marketing promotions, service updates and promotional offers according to your communication preference settings.
· Authorized by applicable laws, contact you by email or mail to provide you with coupons, discounts and special promotional activities; collect your opinions through surveys or questionnaires and notify you about our services.
· Invite you to become our collaborator and participate in our company's projects through email, phone, SMS/text message, mail and push notifications on mobile devices.
· Contact you on public policy matters or other current events related to your ability to use our services, which may include inviting you to participate in petitions, letter writing, calling or other types of public policy-related activities.
· Accept your valuable opinions or suggestions for us.
· Measure the traffic and click-through rate of all levels of pages on our website and mobile application through GA/Baidu API, or other promotional effectiveness.
· Measure seller performance (such as using shipping tracking information issued by sellers and shipping service providers or provided by acbuy).
· Monitor and enhance the data security of our website and mobile applications.
3) With your consent, we may use your personal data for the following purposes:
· Provide marketing promotions to you by phone, mail, SMS or text message, including providing you with coupons, discounts and special promotions, providing opportunities to use service items on our platform, website content of items and services you may like, tracking your shopping cart, your tracking list, your collection, and collections and sellers that you choose to follow.
· Provide you with marketing promotions from other acbuy corporate members.
· Provide you with marketing promotions from third parties, including providing you with coupons, discounts and special promotions, providing opportunities to use service items from third parties, website content of items and services you may like, etc.
· Use your sensitive personal data to facilitate certain types of transactions.
· You have the right to cancel your consent at any time.
· We may use technologies that are considered automatic decision-making or analysis. We will not use automatic decision-making technology to make decisions that have a significant impact on you unless the decision is an essential part of the contract between us and you, we have obtained your consent, or the law requires us to use such technology.
· Please note that unless we have obtained your consent, we will not share your personal data with any advertisers. We will not solicit personal information from children or other people who are unable to be responsible for their own actions without the permission, knowledge and absence of guardians, nor will we send requests for personal information to them.
Without your consent, we will not sell, rent or otherwise disclose your personal data to third parties for their marketing and advertising purposes. To ensure the provision of operational services to you, comply with our legal obligations, implement membership contracts, promote our marketing and advertising activities, and prevent, detect, reduce and investigate fraud or illegal activities related to our services, we may share your information with the following parties for the following purposes:
1) acbuy-related group companies may use these materials to:
· Provide joint content and services (such as registration, transactions and customer support).
· Assist in detecting, investigating, reducing and preventing fraud and illegal activities, violations of our membership contracts, and data security vulnerabilities.
· Provide you with personalized advertising
· Improve their products, websites, applications, services, tools and marketing communications.
· Only when you agree to receive marketing communications from acbuy-related group companies or in other cases permitted by law, acbuy-related group companies will use your information to send you marketing communications.
2) Service providers and financial institution partners are as follows:
· Third-party service providers assist us in providing services, payment processing services, assist us in providing personalized advertising, assist us in preventing, detecting, reducing and investigating potential illegal activities, violations of membership contracts, fraud and/or security vulnerabilities, collecting accounts receivable, joint ventures and reward programs, joint venture credit cards and other businesses.
· Third-party financial institutions that cooperate with us to provide financial products for you, so that they can provide joint content and services (such as registration, transactions and customer support). These third-party financial institution partners will only use your personal data to send you marketing communications when you request their services.
· For third-party shipping companies (such as DHL, SAL, FBA, etc.), we will share shipping addresses, contact information and shipping tracking information for the purpose of executing the shipping of purchased items and other shipping-related communications.
3) Law enforcement agencies, public security authorities or other judicial institutions and organizations.
· To comply with legal obligations, procedures or requirements.
· To fulfill our service terms and other agreements, policies and standards, including investigating any possible violations.
· To detect, prevent or otherwise solve security, fraud or technical problems.
· As required or permitted by law, in order to protect our, our users', third parties' or the public's rights, property or safety (including exchanging information with other companies and organizations to prevent fraud). We will only disclose information that we consider relevant to investigations or inquiries, such as name, city, state, postal code, phone number, email address, member account records, IP address, fraud complaints.
4) Change of ownership
If we are merged or acquired by another company, we may share information with them in accordance with our privacy policy. In this case, we will require the new combined entity to process your information in accordance with this user privacy policy. If we intend to process your information for purposes not covered by this privacy policy, you will be notified in advance of the new use of your personal information.
Your personal information will be accessible from our servers and processed on our servers. Wherever personal information is stored, we are committed to protecting the privacy and integrity of your personal information. Your personal information will be subject to our technical and organizational controls and be bound by our policies and procedures (including this privacy policy).
When we collect information from you, we will clearly and comprehensively introduce to you the future use of this information. You can provide all or part of the information we want to collect according to your personal wishes. At the same time, you also have the right to tell us which uses you want certain information to be used for or which uses you do not want certain information to be used for. We will respect your wishes. Our company guarantees the security and quality of the information data you provide to us in physical, electronic and other ways.
Note: Some countries, regions or organizations may not promulgate strict laws and regulations to protect your information. In these regions or organizations, our company will still process your information in the way described in this privacy policy.
Once you successfully register an acbuy account, we will permanently save your personal information. If you request, we will also delete your information in advance. We will retain the required data in accordance with our legal obligations.
In general, we will seek your permission to use your personal information when collecting your personal information. If you request, we can also seek your permission before each use. You can also actively understand the usage of your information through various channels such as newspapers and the Internet. If you find that your personal information has been used without your authorization, you can contact us by phone or the Internet to jointly investigate the root cause of the problem and take protective measures to ensure the security of your personal privacy.
At the same time, for the personal information we hold about you, you have the right to access, modify or delete your data, or limit or refuse to let us process your data:
1) Access and correction.
You can log in to your account to view, review and update most of your personal information. If your personal information changes or is inaccurate, please update your personal information immediately.
2) Inquiry.
To request an inquiry about whether there is a charge, if permitted by applicable national laws, please contact us.
3) Limitation and objection.
Under certain circumstances, except for storage purposes, you have the right to request us to stop processing your relevant personal information held by us. However, please note that if you request us to stop processing some or all of your personal information, or if you cancel (if applicable) your consent to our use or disclosure of your personal information for the purposes set forth in this privacy policy, we may not be able to provide you with all services and customer support for members (authorized by this privacy policy notice and membership contract). If, according to data protection laws, we have legitimate reasons (for example, to maintain legal statements or provide protection for others), we may use this personal information again.
4) Clearance.
When you make a request, we will end your account as soon as possible and remove personal information that others can view according to your account activities and in accordance with applicable national laws.
Email: care@acbuy.com
If we make any major changes to this policy, we will post the updated policy here and notify our users on the acbuy website or mobile application. Please check this page frequently to learn about any updates or changes to this policy.
By using the acbuy website and mobile applications, you accept our rules and policies regarding your personal information, and you explicitly agree that we collect, process, use and store your personal information in accordance with this policy.
You acknowledge that you have read and understood this privacy policy.
If you do not agree to this privacy policy, you will not be able to use this service. If you change your mind in the future, you can withdraw your consent to the use of personal information in accordance with this policy.